What this return policy is tied to
It covers paid offerings where we send you a confirmation, an invoice number, or a digital access link. It does not turn public blog-style pages into a contract. If a future product has its own one-page addendum, the addendum wins for that product only, and this file still applies to everything else.
Cooling-off, distance rules, and early consent
If the law in your place of residence gives you a right to change your mind for digital or distance services, we honour the described window, often fourteen days, unless you have asked us to start early and have acknowledged that you may lose the full right. That consent is written in the confirmation you tick or sign.
Cancelling or rescheduling before the work begins
When a calendar slot exists, you may cancel for a full fee reversal if you give notice before the “free change” deadline in the email. If you cancel inside a tighter window, we may keep a fair portion to cover the hour we can no longer sell. Reschedules within policy are not refunds; they move value forward.
Running late, no-shows, and shared events
If you miss a one-to-one call without notice, the fee may be retained as a session charge. If a shared workshop is cancelled for low enrolment, you receive a full refund or a free transfer, your choice, within the timeframe in the “how refunds are paid” section.
If access or files are not as described
We repair broken links, missing downloads, and obvious copy errors in paid packs when you tell us in writing with a screenshot. If a fix is not available within a reasonable period, a partial or full refund of the undelivered element may be offered. Subjective taste about recipe ideas is not a fault; a mislabelled file or a blank video is.
When some value was already used
Pro-rata credit can apply: you might keep a delivered workbook but receive a partial refund for a live component that could not run. We document the split in a short email so both sides can file it for tax and peace of mind.
Payment path and time to card
Refunds return through the same channel where possible, within about ten business days of written approval, not counting bank or card network delays. International cards may need extra time to show the reversal; we can supply a reference line your bank can trace.
If we disagree: mediation and New Zealand options
We would rather solve issues in plain language first. You may have rights under the CGA and access to the Disputes Tribunal for qualifying claims, without waiving a mandatory venue rule that applies to you overseas. This policy does not limit non-excludable guarantees.
We keep a lean paper trail of orders and return decisions for the length required by the Inland Revenue and the privacy policy, then destroy or archive as described there.